Office Policies for Massage Dept
Reservations, Confirmation Policy, Arrivals, Late Arrivals, Cancellations, Late Cancellations, No Shows, Forms of Payment, Price Changes, Gratuities, Memberships, Gift Certificates, Prepaid Packages, Refunds, Cell Phones, Children, Conduct, Communicate, Therapists, Personal Items, What should I Communicate?, Our Records
Reservations – We recommend you make reservations in advance to secure your preferred time and date. You will be asked for a credit card during the reservation scheduling this is required to hold your reservation(s). Nothing will be charged on this card unless you do not show or cancel outside of the cancellation policy. If you wish to pay with cash, gift certificate, or another credit card when you arrive, you have the choice to do so. A credit card is necessary to Guarantee a Reserved Appointment for you.
Arrivals - We recommend you arrive 10-15 minutes prior to any appointment time for checkin to ensure you will receive the full benefit of your massage. This allows you to fill out the appropriate client form, change, and prepare for the service.
Late Arrivals –
Appointment times have been arranged specifically for you. If you arrive late
your session may be shortened in order to accommodate others whose appointments
follow yours. Depending upon how late
you arrive, your therapist will then determine if there is enough time
remaining to start a treatment. Regardless of the length of the treatment actually given, you will be
responsible for the “
Cancellations – You have up until 24 hours prior to your appointment(s) to cancel without incurring any charges. We will conduct confirmation calls outside the 24 hour cancellation period time as a courtesy reminder. We kindly request that cancellations be made at least 24 hours in advance for single visits and 48 hours for multiple reservations (2+ or more clients) .
Late Cancellations - If less than 24 hours a 50% charge of scheduled services will be billed. This Applies to SAME DAY Late Cancellations as well. Recognizing that we do set Aside the scheduling time just for you, and have other clients to consider and have to maintain a smoothly running business, we do find it necessary to Charge for appointments that are repetitively changed on the day of the Guests who have cancelled on us at the last minute Or have failed to show up for a scheduled reservation will be asked to guarantee Future appointments with a credit card. Refusal to provide us with the Credit Card information will result in termination of our relationship.
No Shows - Failure to cancel, No Shows, and No calls, will result in a full service (100%) Fee charge. We do understand emergencies and illnesses do occur. if you have a fever, have been in the hospital, have been vomiting or diarrhea within 24 hours of your scheduled reservation, or it begins a couple hours prior to your scheduled session, or your children are ill and need you at home, please cancel. Feel free to call and reschedule your appointment. There will be no charge for these types of cancellations. In the event of reasonable unexpected life events, or illness, we waive this policy. This is at the discretion of the scheduled therapist. Please give us a call we want to work with you. This Policy is only put in place to encourage common courtesy.
Forms of Payment – We Accept Visa, Mastercard, American Express, Cash Discover, Gift Certificates. For payment of services. Any returned Checks (NSF) will be subject to a $35.00. Fee. (No out of State Checks Accepted). Prices may change without notice. Please inquire for current rates before scheduling a reservation.
Gratuities - Your Gratuities are greatly appreciated by our dedicated staff! Please note that
They are NOT included in service prices. As a Guideline, Gratuities of 25%
For excellent service, 20% for good service, and 18% for satisfactory service of
The FULL VALUE shown on your receipt is customary in the industry
Gift Certificates - Gift cards as just as great to give as they are to receive. Gift Certificates Are available For any for any services or in any dollar amount. Gift Cards are Valid for Services only and may be purchased at the facility, by phone, & online. Gift certificates cannot be returned or refunded. ALL GIFT CERTIFICATES EXPIRE 1 YEAR FROM THE PURCHASE DATE. Gift Certificates are not Redeemable if lost or stolen and are NON Transferable.
What happens if my gift certificate is expired? -
You may still be able to use your gift certificate beyond its expiration date, but only for the amount that you paid for it. When a voucher expires, it is still worth the value that you paid for it up to a certain number of years, depending on applicable law and when such voucher was purchased.
Vouchers have two separate values: (a) the “amount paid” and (b) the promotional value. The “promotional value” is the additional value beyond the amount paid. Together, the amount paid and the promotional value equals the “full offer value” of the voucher. For example, if you pay $20 for a voucher that gets you $50 of goods or services from a Merchant, the full offer value is $50, the amount paid is $20 (this amount does not expire until it is used or is refunded), and the promotional value is $30 (this amount expires on the date stated on the voucher unless expiration of the promotional value is prohibited by law).
Prepaid Packages - To take advantage of the Amazing price breaks on any package services, Payments MUST BE MADE IN FULL at the time of purchase. Packages and Promo Deals will ALL EXPIRE 1 YEAR from the date of purchase; they must
Be used in the allowed time. Sessions are NOT Transferable or Refundable and Every session must be used. There are NO Roll Over sessions or make up sessions on any of these visits. For additional questions (please refer to
cancellation policy). The prepaid package visits after the expiration date will then incur a cash credit on all expired visits, and to use them you simply would pay the difference off a regularly priced visit.
Children - At the moment we are offering treatments to those guests 18 years and older. Also if you have small children, please make prior arrangements, for they Will not be allowed to enter the session with you.
Conduct - We reserve the right to refuse services to anyone that appears to be under the Influence of alcohol or other substances. Sexual Advances, Comments, or Innuendoes toward our staff will result in Immediate Termination of the session and the client will be liable for full payment of the scheduled Appointment.
In order to Maximize your Skyline Health Group Experience
Communicate – It is important you and your appointed therapist communicate clearly. Any Any comments about pressure, techniques used by the therapist etc., are welcomed During the treatment and are crucial to maximizing your experience. If you prefer To remain silent during the massage, we also ask that you let the therapist know. If the room is too hot/cold we also ask if you would please let us know. Please don’t Hesitate to express any discomfort as well as any preferences which will make your Experience more enjoyable and healing, such as Music Volume, Massage Pressure, Bed temperature, and Room Temperature. This is your time for rest, relaxation, And therapeutic benefits. If you have long hair please tie it up, and all jewelry Should be removed prior to treatment, However, we do recommend leaving your Valuables at home. We regret that we cannot be responsible for the loss or damage Of personal articles, including clothing and accessories.
Therapists- While we make every effort to meet your requests, we cannot guarantee a specific Therapist or gender. All therapists are trained in both treatment and draping Protocol to ensure your maximum comfort at all times.
What should I communicate? - Please Inform our Staff if you are Recovering from a recent surgery, receiving Medical treatments, Allergies, are Pregnant, or have any existing medical Concerns. We are here to make this the most relaxing and beneficial treatment For you, so tell us what your needs are.
Our Records - Finally, please help us keep our records current by letting us know of any telephone, Or address changes. We would also love to have your email address so that we may Keep you posted on current promotions, new products, services, and special values.